Important Notes:
1. Withdraw address (in this example) refers to your USDT deposit address from the opposite platform. Please ensure to select the same network e.g. TRC20 to TRC20 otherwise it may result in permanent asset loss and our platform will not be able to support any recovery.
2. Address Notes or Remark of Address refers to any random remarks. This is to help users remember the purpose of the withdrawal, for example, if you are making a withdrawal from BiKi platform to deposit on Uniswap, you can simply type Uniswap in the Address Notes.
3. Amount refers to your intended withdrawal amount. Please ensure that your withdrawal amount + fee should not exceed your available balances and meets the minimum, maximum and/or daily remaining limit otherwise withdrawal cannot be processed.
4. If status is "completed", cancellation of the withdrawal is not allowed. You are required to contact the deposit platform on the status of your deposit or for assistance about your deposit.
5. If status is "paying or processing", cancellation is also not allowed. Please wait patiently for the withdrawal to complete and contact the deposit platform on the deposit status or for further assistance about your deposit.
5. If status is "not verified", you may edit or cancel the transaction accordingly. Simply click on the withdrawal transaction and edit or click cancel.
Reminder: As the withdrawal platform, we can only process your withdrawal request and are unable to check the deposit status on the opposite platform or render any assistance e.g. perform asset recovery for wrong deposit. Please contact your deposit platform accordingly.
PC version:
Step 1: Login, go to "Balances" and select "Exchange Account" on the top right-hand corner.
Step 2: Take USDT as an example and click "Withdraw" under USDT.
Step 3: Under Chain Name, select the same network corresponding to your deposit wallet from the opposite platform e.g. TRC20 to TRC20 and enter withdraw address, address notes, amount and click "Withdraw" to proceed.
To check the status of your withdrawal, simply scroll to the bottom of the withdrawal page and look under "Recent" to see the details of your withdrawal e.g. withdrawal time, amount, fee, address notes, status, wallet address (to your deposit platform), processing time and blockchain transaction ID (TXID). Alternatively you can go to "Trade History", select "Withdrawal History" and click "Details" under "Operation".
APP version:
The process are the same as per PC version.
Step 1: Login and click "Assets" at the bottom of the APP homepage. In the search box, type the token you wish to withdraw or alternatively you can scroll down to search for the specific token manually.
Step 2: Take USDT as an example. After select USDT, click "Withdraw" from the pop-up window.
Step 3: Under Chain Name, select the same network corresponding to your deposit wallet from the opposite platform e.g. TRC20 to TRC20 and enter withdraw address, remark of address, amount and click "Confirm" to proceed.
To check the status of your withdrawal, simply click "Record" on the top right-hand corner of the withdrawal page and tap on the specific transaction item to see the "detailed information" about your withdrawal e.g. withdrawal time, amount, fee, remark of address, status, wallet address (to your deposit platform), processing time and blockchain transaction ID (TXID).
