Dear Users, 

The following step-by-step guide shows how to use the 24/7 online customer service on BiKi.com. 

1. CLICK ON THE YELLOW BOX

Firstly, to chat with our customer service team, click on the yellow box in the bottom right hand corner of our website 👇

How to contact customer service on BiKi.com 

Next, a blue chat will pop up, as shown below, which will allow you to begin chatting with our friendly customer service staff. 

A blue pop-up appears for customer service

2. SELECT QUESTION TYPE

Then, select the type of question you are asking by clicking on the button as shown below 👇

Select the type of question by clicking the tab  Question types in Mandarin

Select the appropriate question type as shown above. The corresponding translations are as follows:

• KYC issues
• Deposit and withdrawal issues
• Trading issues
• Fiat issues
• Queries regarding announcements or campaigns
• Feedback and others

To ask a question, the user must provide their UID or relevant information such as your wallet address to our staff. Please do not reveal sensitive information such as your PIN, even to our staff.

For questions regarding deposit or withdrawal, the user must provide a UID, Transaction Hash or a screenshot so that our customer service staff can better help you. 

For more FAQs, do visit 👉 https://bikiuser.zendesk.com/hc/en-us

Follow us on:

English Telegram: https://t.me/BikiEnglish

Vietnam Telegram: https://t.me/BikiVietnam

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Facebook: https://www.facebook.com/bikiexchange/

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Medium: https://medium.com/@bikicoin