Step 1: Contact BiKi 24/7 online customer support by clicking ‘BiKi Service’ at the bottom right hand corner of the screen.
Step 2: Select the second option out of the list of problems. It means deposit and withdrawal-related problems.
Step 3: A real customer service staff will reply to you, and you can type your problem. For example, ‘I deposit my BTC to a wrong address’
Step 4: The customer service staff will provide you steps to solve your problem. You might need to provide information such as your email address and BiKi UID. Do not reveal sensitive information such as passwords to any BiKi staff!!